<div class="pages" style="padding-bottom:15px">
<h1 style="display:inline; font-weight:bold">Help</h1>

<strong><br />
<br />
<?php __($sitename); ?> Users Guide & Frequently Asked Questions.</strong><br />
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<div style="padding-top:10px"><strong>General Questions: </strong></div>
<div style="padding-top:10px">
  <li><a href="#QuestionsAds3" class="underline">What is <?php __($sitename); ?>?</a> </li>
  <li><a href="#QuestionsAds4" class="underline">Is <?php __($sitename); ?> really free?</a></li>
  <li><a href="#QuestionsAds1" class="underline">How can I contact the poster of an Ad?</a> </li>
  <li><a href="#QuestionsAds2" class="underline">Are Ads screened before they go on the site?</a></li>
  </div>
<div style="padding-top:10px"><strong>
 Questions About Posting An Ad: </strong></div>
<div style="padding-top:10px">
    <li><a href="#QuestionsPostingAd1" class="underline">Do I have to register to post an Ad?</a> </li>
    <li><a href="#QuestionsPostingAd2" class="underline">How do I post an Ad? </a></li>
	<li><a href="#QuestionsPostingAd3" class="underline">How can I include images in my Ad?  </a></li>
    <li><a href="#QuestionsPostingAd4" class="underline">How can I increase the chance of getting a good response to my Ad? </a></li>
	<li><a href="#QuestionsPostingAd5" class="underline">How can I post an Ad in multiple cities? </a></li>
</div>
<div style="padding-top:10px"><strong> Common Ad Posting Problems: </strong></div>
<div style="padding-top:10px">
  <li><a href="#CommonPostProblems1" class="underline">Why am I getting an error about banned words when I try to post a new Ad? 
</a> </li>
  <li><a href="#CommonPostProblems2" class="underline">Why am I being told that I posted too many Ads today?</a></li>
  <li><a href="#CommonPostProblems3" class="underline">Why have I not received a confirmation email?</a></li>
  <li><a href="#CommonPostProblems4" class="underline">Why was my Ad removed from the site? </a></li>
  <li><a href="#CommonPostProblems5" class="underline">How long do Ads last on the site? </a></li>
  <li><a href="#CommonPostProblems6" class="underline">How can I edit, repost or delete my Ad from the site?</a></li> 
  <li><a href="#CommonPostProblems7" class="underline">How do I complete a transaction using <?php __($sitename); ?>?</a></li> 
</div>
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<div> <strong><span style="text-decoration:underline">General Questions:</span></strong> <br />
    <br />
    <strong>What is <?php __($sitename); ?>?</strong> <a name="QuestionsAds3" id="QuestionsAds3"></a><br />
  <?php __($sitename); ?> is a free, person-to-person local community classified site. You can use the site to post and find Ads for electronics, furniture, jobs, cars, pets, services, housing and much more. <?php __($sitename); ?> is simple to use, local, completely free, and lots of fun! 
 <br />
  <br />
    <strong>Is <?php __($sitename); ?> really free?</strong> <a name="QuestionsAds4" id="QuestionsAds4"></a><br />
  <?php __($sitename); ?> is a free, person-to-person local community classified site. You can use the site to post and find Ads for electronics, furniture, jobs, cars, pets, services, housing and much more. <?php __($sitename); ?> is simple to use, local, completely free, and lots of fun! 
 <br />
  <br />  
  
  

    <strong>How can I contact the poster of an Ad?</strong> <a name="QuestionsAds1" id="QuestionsAds1"></a><br />
  Send email to the Ad poster and will respond to you directly via email. 
 <br />
  <br />
  <strong>Are Ads screened before they go on the site?</strong> <a name="QuestionsAds2" id="QuestionsAds2"></a><br />
  Unfortunately, we can't manually screen Ads since we get thousands of Ads posted on the site each day. If you see an Ad that looks to be Spam, Offensive, Miscategorized, or Illegal please flag it by clicking on the link on the bottom right side of the Ad page. 
</div>

<hr class="thin" style="margin-top:20px; margin-bottom:20px" />

<div>
<strong><span style="text-decoration:underline">Questions About Posting An Ad:</span></strong> <br />
  <br />


  <strong>Do I have to register to post an Ad?</strong> <a name="QuestionsPostingAd1" id="QuestionsPostingAd1"></a><br />
    
  No, you do not need to register to post an Ad on <?php __($sitename); ?>. Simply follow the   instructions below to post your Ad.  <br />
  <br />
  <strong>How do I post an Ad?</strong> <a name="QuestionsPostingAd2" id="QuestionsPostingAd2"></a><br />
    
  Posting an Ad is completely free. And there is no charge if you sell your item on <?php __($sitename); ?>. The site is totally free, no strings attached! Posting is easy. Simply follow the instructions below: 
  <br />
  <li>Click "Post Ad" in the green bar at the top of all <?php __($sitename); ?> pages.</li>
  <li>Chose a category for your Ad.    </li>
  <li>Enter a title, price (if applicable), and description. You have the option of uploading up to four photos and entering your address (you can just put a nearby intersection or your postal code if you want). </li>
  <li>Then enter your email address and click the "P
    <?php __($sitename); ?>
    ost Your Ad" button.    </li>
  <li>Finally, check your email for a message from . Click the "Post Confirmation" link in that email and your Ad will appear on the site.</li>
  <br />
  <br />
  <strong>How can I include images in my Ad? </strong> <a name="QuestionsPostingAd3" id="QuestionsPostingAd3"></a><br />
  When you are on the &quot;Post Ad&quot; or &quot;Edit Ad&quot; page, click the &quot;Browse...&quot; button which appears under the Images heading. Select a picture file from your computer's hard disk and click &quot;OK&quot;. The picture will then be uploaded and attached to your Ad. You can add up to three more pictures using the same process. Remember a picture is worth a thousand words, so including one or more with your Ad will increase your chance of getting several replies. <br />
  <br />
  <strong>How can I increase the chance of getting a good response to my Ad? </strong> <a name="QuestionsPostingAd4" id="QuestionsPostingAd4"></a><br />
  To increase the chance of getting a good response, follow these simple tips: <br />
  <li>Include one or more pictures in your Ad.</li>
  <li>Make the title and description as detailed as possible. For example, when selling a product include its brand, model number, condition, and features. </li>
  <li>If you are flexible on price, state that you will accept &quot;best offer&quot;. </li>
  <li>Make it easy for buyer to pick up the item; let them know where the item is located and when you will be available. </li>
  <li>Tell your friends about
    <?php __($sitename); ?>
    . The more people who use
    <?php __($sitename); ?>
    , the more responses you'll get! </li>
  <br />
  <br />
  <strong>How can I post an Ad in multiple cities? </strong> <a name="QuestionsPostingAd5" id="QuestionsPostingAd5"></a><br />
  <?php __($sitename); ?>
  is designed for local trading. We intentionally do not enable you to post your Ad in multiple cities simultaneously. Please post your Ad in the city - or closest city - where you or your item is located. 

</div>

<hr class="thin" style="margin-top:20px; margin-bottom:20px" />

<div> <strong><span style="text-decoration:underline">Common Ad Posting Problems:</span></strong> <br />
    <br />
    <strong>Why am I getting an error about banned words when I try to post a new Ad?</strong> <a name="CommonPostProblems1" id="CommonPostProblems1"></a><br />
  First make sure the contents of your Ad do not violate our <a href="../pages/policy#PostingPolicy" class="underline">posting policy</a>. If your Ad does not violate our posting policy, then check the Ad and eliminate potentially offensive language. If you are still having trouble, <a href="../contact.html" class="underline">contact us</a> with the title and description of your Ad and we will help you identify and remove the banned words. 
 <br />
  <br />
  <strong>Why am I being told that I posted too many Ads today?</strong><a name="CommonPostProblems2" id="CommonPostProblems2"></a><br />
  There is a limit of 25 Ads per person per day. This restriction is in place to prevent users from "spamming" the site. If you would like to post more than 25 Ads per day, please <a href="../contact.html" class="underline">contact us</a>.  
  <br />
  <br />
  <strong>Why have I not received a confirmation email?</strong><a name="CommonPostProblems3" id="CommonPostProblems3"></a><br />
  If you have not received your confirmation email, first check any "Bulk" or "Junk" email folders in your mailbox to see if the confirmation email from Kijiji was sent there. <br />
  <br />
  <strong>Why was my Ad removed from the site? </strong><a name="CommonPostProblems4" id="CommonPostProblems4"></a><br />
  There are several reasons why an Ad may have been removed from the site including:  <br />
  <li>The Ad violated our <a href="../pages/policy#PostingPolicy" class="underline">posting policy</a>.</li>
  <li>Users flagged the Ad as being spam or offensive.    </li>
  <li>The Ad was posted in multiple cities. (<?php __($sitename); ?> is about local trading, so ensure you only post in your city.)    </li>
  <li>The Ad expired automatically after 60 days of it being posted. </li>
  <br />
  <br />
  <strong>How long do Ads last on the site? </strong><a name="CommonPostProblems5" id="CommonPostProblems5"></a><br />
  Ads are automatically removed from the site 60 days after being posted. You can however remove your Ad from the site at any time or repost it after it has expired using the steps described here*. 
 <br />
  <br />
   <strong>How can I edit, repost or delete my Ad from the site? </strong><a name="CommonPostProblems6" id="CommonPostProblems6"></a><br />
  If you are a registered user, then login to edit or delete your Ad in "My Account". If you aren't a registered user, find your "Posting Confirmation" email from <?php __($sitename); ?> that you got when you posted your Ad on the site. This email will have links to edit or delete your Ad. If you've lost or deleted this email, click here and we will send it to you again. 

 <br />
  <br />
   <strong>How do I complete a transaction using <?php __($sitename); ?>?</strong><a name="CommonPostProblems7" id="CommonPostProblems7"></a><br />
  If you are a registered user, then login to edit or delete your Ad in "My Account". If you aren't a registered user, find your "Posting Confirmation" email from <?php __($sitename); ?> that you got when you posted your Ad on the site. This email will have links to edit or delete your Ad. If you've lost or deleted this email, click here and we will send it to you again. 



  
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